The City of El Paso (CoEP) is the 22nd largest city in the U.S. with over 700,000 residents and is located at the U.S./Mexico border across our sister city, Ciudad Juárez, the 8th largest city in Mexico with over 1.5M habitants and over 2.5M in their metro area. This presents unique challenges as people commute daily to work, study, shop, and live, sometimes even multiple times a day, walking, biking, or driving. Some of these challenges include technology literacy and accessibility, in addition to language barriers. Although our focus is with our residents, many efforts include our visitors as well.
Services that sustain and improve our technology efforts and channel include the innovation program, emerging technologies development, cloud implementations and migration for SSO, B2B, or B2C, and anything that makes all our services more resilient and secure.
Services like our revamped intranet that consolidate benefits and wellness programs, apps portal, leadership communication channels, announcements, events, learning opportunities, and more, all mobile friendly, deployed on the cloud with SSO, action-oriented, and accessible from personal devices and our remote or on-the-field workforce.
These include public websites, with new update procedures to ensure accurate information, brand identity guidelines and access to all public services like 311, CRM, Chime In, Contact Us, Council and Committee agendas, PowerBi interactive dashboards, permits, public apps, and much more.